About Us

Mission Statement:

Dedicated to providing excellent repair parts at a reasonable price and free high-quality repair videos.


Why should I trust you? Are you a scam? Is your business legitimate?

Yes, we are a real business! We have a physical building we own, we have employees, we have inventory, we have hours of operation, we accept credit cards, we have been featured in news articles including the New York Times, Wall Street Journal, and our CEO was interviewed by Scott McGrew from Tech Now/Bay Area News (see video below), we have been in business since 1998, and we have helped thousands of people repair their electronic devices and save money, so yes we are a real company. We are a professional company with honest employees that prides themselves on great parts & service. We have full-time people to handle customer service issues/questions via email. We do not scam anyone. Never have. We are a legitimate company and frankly, we take it very personally if someone implies that we are not or writes bad things about us. Still not convinced? (Click Here) and read the many articles that have been written about us. Still on the fence give us a try and don't forget that all the Free videos we have you can watch before you purchase to make sure your capable of doing a repair before you buy!

Company History

Started in 1998 as a little known webpage called PowerToThePalm.com. On that site we started off by showing people what the inside of the latest model Palm units looked like. Later that year we began showing people via pictures how to take their unit apart and also we started selling a small variety of parts for different Palm & PDA (Personal Digital Assistant) unit’s. Since that time we have evolved as the industry has from Handheld Organizers to Smartphones, Tablets and more.

In 2002 we provided our first free downloadable repair video file on our webpage. People were able to download and watch our how-to video directions even if they did not purchase any parts from us. This created a lot of buzz because up until that point no one had offered any how-to videos to repair items and especially not for free.

Again in 2007 just hours after the release of the original iPhone we had a full free take apart video with directions available on YouTube. Again being the first to offer free how to videos on YouTube without any purchase required. At that time the only other available directions where via still pictures which could not capture all the steps that a full color repair video can provide.

Our site DirectFix.com still sets the industry standard with more High Definition Videos and directions every year. We keep re-investing in video and lighting equipment to stay ahead of the industry and make sure our content is at the cutting edge to provide great videos. The main goal of the videos is to help people repair their devices while also helping them save money.

What Makes Us Unique

The first business to offer repair parts over the years for various PDA's, smartphones and more. We have established excellent relationships with individuals and suppliers that provide us with a great supply of parts & accessories. We were also the first company to offer free online repair directions and videos without you having to purchase anything from us. Our owner travels to China several times a year to meet with our vendors and make sure the part you get are of the highest quality.

Phone:(866) 979-1623

DirectFix former CEO being interviewed by Scott McGrew from Tech Now/Bay Area News